Return and Refund Policy
Return & Refund Policy
Travel Gurus BD values customer satisfaction and maintains a transparent refund policy.
1. Refund Eligibility
Refund requests are accepted only for eligible services according to the cancellation and refund conditions of airlines, hotels, embassies, tour operators and other service providers.
2. Refund Timeline
Approved refunds will be processed within 7 to 10 working days.
3. Non-Refundable Services
The following charges may not be refundable:
Visa processing fees
Embassy fees
Airline cancellation charges
Hotel booking charges
Third-party service charges
4. Cancellation Policy
Customers must request cancellations through our official phone number or email address.
5. Processing Method
Refunds will be processed through the original payment method whenever possible.
6. Contact for Refund Support
Phone: 01612-383272
Email: contact.travelgurus@gmail.com